Articles


Saying "Thanks" is a Great Way of Giving Yourself a Holiday Gift
Around this time of year, we hear over and over that we should be giving thanks. We probably all do pause for a bit at Thanksgiving to look ar...

Customer Service Essential: Smiling Like You Mean It!
Did you read the recent story about the Minnesota...

Planning in July Guarantees a Great Holiday Party in December
The Great Recession is over, and it’s time to celebrate – better business, loyal employees, steadfast volunteers … and things are lookin’ up! The e...

The Party Index Moves Up with Advance Planning
November 6, 2012
Dow Jones Industrial Average? NASDAQ? Manufacturing Index? How about the Party Index? That's one essential indica...

Customer Service, Come Back!
Disintermediation. That's a long and very officious term for a simple concept: Get rid of the middleman. And while getting rid of the middleman may...
Look Up and Smile
During some recent travels, I was struck by how many people I noticed looking down at their cell phones, iPads, iPods and other electronic devices....

A Positive Attitude Always Wins!
Isn't it remarkable that some of life's most positive people are the ones who have the most reason not to be positive? Think of bicycle r...

Loyalty Vs. the Bottom Line
Is your wallet full of plastic cards that offer "Rewards" or "Miles" in exchange for your patronage? Individual businesses may offer some li...
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